If you have no questions and want to place an order directly, please follow the steps below:
-Create an account on our website.
-Add the products and sizes you want to your shopping cart.
-Check your shopping cart to confirm the order, choose the payment method to place the order, you will receive your order number and an email.
Is the product an official authentic product?
Our products are not official retail versions, but using original materials and original craftsmanship and abrasives, it does not guarantee 100% of legal testing, but it is also close to the official version to the greatest extent, as high as 95%.
Are all products in stock?
Generally speaking, all the items we listed on the website are available. But sometimes due to strong demand, certain products or sizes may malfunction. If you place an order and pay, but cannot provide it for any reason, we will contact you as soon as possible and suggest that you choose other similar products or process a refund to your account immediately.
Do I need an account to place an order?
Creating an account is optional. However, it is beneficial to create an account so that all your purchase history will be recorded.
How to pay for the order?
Accept PayPal and Western Union, PayPal recommends using goods and services for payment.
What shipping method is used?
We will select the most suitable transportation company and flight according to different countries, including FedEx, DHL, UPS, EMS and other transportation methods, to ensure delivery.
How long will it take to receive my order after delivery?
Normally, it takes about 5-15 working days.
Note 1: Under uncontrollable factors such as inclement weather and epidemic viruses, the transportation time may slow down. Please understand and wait patiently.
Note 2: The package cannot be delivered due to personal reasons such as the recipient’s rejection, inability to contact, or non-cooperation with logistics work. You will bear all consequences.
How to track my order?
After placing an order, we need 1-3 working days to process your order. After confirmation, you will receive an email confirming that your order has been shipped out. You will be able to find the tracking ID within 3-4 business days after the order is shipped. If there is no status currently displayed, please wait again A few days to load any new information.
You can track your order through the following link:
Why did I not receive an email about my order being shipped?
After your order is shipped, we will send you an email. If you did not receive the email, you may have entered the wrong email, or it may have entered your spam folder. We usually need 1-3 working days to process your order, and then we will ship your package. If you do not receive an email about the shipment of the order within 7 days from the date of placing the order, please contact us.
Why is my shipping information not updated?
When we ship the package to you, since your package is in transit, the shipping company will not provide further updates. Once it reaches the next sorting facility, it will be updated. Once it is shipped from us, it may take a few days (3-7 days) to see any activity. Sometimes it takes some time to update the information, don’t worry, you just have to wait patiently.
Why does my package show that it has been delivered, but I have not received my package?
The package may be delivered to your mailbox or signed by your neighbor. We recommend that you check your mailbox first and contact your neighbors. If you can’t find it, please check your package with the shipping company. Remember to bring your ID card! If you still cannot find your package, please feel free to contact us.
Why is my order shipped separately?
We will send your order as soon as possible. Therefore, your order may be shipped separately from our different warehouses.
You will be able to receive certain items faster than other warehouses.
What should I do if I encounter problems at customs?
Each customer should be responsible for any duties or taxes collected by the customs (very few countries will require the payment of taxes). We cannot control these costs, nor can we tell you how much it is (estimated 30-50 USD/EUR), because the customs policies and import tariffs of various countries vary greatly. In order to ensure that there will be no unexpected expenses when arriving in your country/region, we will try our best to declare the product amount at a low price to ensure that no taxes or fees are incurred or minimized.
-If necessary, the customer is obliged to provide materials to assist DHL/Customs in inspection and release of the package.
-If the package cannot be sent due to the customer’s refusal to assist, you must bear full responsibility.
-If the package is seized or lost during transportation, please contact us with a valid proof.
If I place a larger order, can I get a discount?
According to the quantity you will order. Please send us the following information, and we will give you a discount plan for bulk orders:
-The product picture you want
-The exact order quantity for each product
-The size of each product
-Any special packaging instructions
The product quality is almost the same as the official version, can I resell them as the official version?
Under no circumstances should our products be distorted and resold as genuine sneakers! If you resell our sneakers, please clearly mark them as UA replicas!
What does each order contain?
Each item comes with an extra layer of box with foam wrapper in the box. We use double box packaging to better protect the shoe box. If you need the StockX tag, please tell our customer service and send your order number.
How to change/modify my order?
Please note that we can only help you modify your order before shipping.
It includes changing the size or color of the product, removing the product, and changing your shipping address. To ensure that your package can be delivered correctly, please ensure that your address is complete and correct, including all information including the apartment/suite/room number. Once your package is shipped, we will not be able to change anything. We cannot cancel the order after it has been shipped.
How to cancel or change my order?
If you want to cancel or change the order, please contact our customer service staff in time. Note that it is not possible to cancel an order that has already been shipped.
What is the return policy?
We accept returns and exchanges. However, the risks and costs of international express delivery are higher. In our return policy, you are responsible for shipping costs and risks. For details, please refer to our refund policy section.
We strongly recommend that if your sneakers do not fit your feet, you can try to sell them at a suitable price in the local market. Our sneakers are all highly sought-after styles and high quality.
Is my personal information safe?
Your privacy is of the utmost importance to us, which is why we ensure that we follow the highest industry standards to ensure that your personal information remains safe when you make a purchase through our website. To this end, we encrypt credit card information through the Secure Sockets Layer (SSL), which is used to process data securely on the Internet. After the transaction is completed, we will not store your credit card information because it is only used to complete the purchase.
Finally, snkrgoods hopes that everyone can enjoy a good shopping experience here. If you have any other questions, please feel free to ask our customer service staff, we will answer as soon as possible, thank you!